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Many people face laptop keyboard not working issues in Windows. Keyboards have always been an integral part of computers. Whether it is is a desktop computer, laptop, or tablet PC, you will always need a physical keyboard to type on them. The technology has transformed the ways you create Windows 10 bootable USB from ISO. If you have a touch-screen on your device, then you can consider using a virtual keyboard along with the physical one. There are various advantages of it as most of the banking and other confidential services ask users to use their mouse with a virtual keyboard for typing. Doing so restricts other apps and background services to know what the user is typing.

Even though the use of a virtual keyboard is on the rise, physical keyboards rule the market. It doesn’t matter if you are using a virtual keyboard or a physical one, the services of Windows making them work remains the same. Since Windows is a highly flexible operating system, there are high chances that apps and services on it misbehaves. There come many times when you face issues with your keyboard and it stops working. The issues related to the keyboard are different for everyone but the solution is the same. If you are facing issues with your keyboard on Windows, then you have landed on the correct page.

How To Fix Laptop Keyboard Not Working

Here in this post, we are going to tell you everything about the laptop keyboard not working and will also provide you the steps to fix laptop keyboard not working issue. If you don’t know about the exact reason why you are facing the issues with your laptop, then we will recommend you to follow every method mentioned on this page. After trying every method, make sure to check your keyboard to find if the problem is fixed or not. If not, then you can try another method and do the same with it too. Before applying laptop keyboard not working fix to your system, read this post till the end to know everything about the issues related to keyboards and fixes for them.

Causes Of Laptop Keyboard Not Working In Windows?

As we told above, there are many reasons why you may face laptop keyboard not working issues. There can be some hardware issues while sometimes it can be because of any software or app installed on your device. If you have a system restore point available, then you can simply roll-back your entire Windows to that period when you were not facing this problem.

You can also fix Blue Screen of Death in Windows by restoring it. If it solved your problem, then any recently installed app was creating the issue. If it doesn’t solve the laptop keyboard not working problem, then it means there are some issues with the hardware or device configuration. Here are some of the most common causes of laptop keyboard not working:

  • Keyboard not compatible with the app.
  • The recently installed app is misbehaving.
  • Keyboard driver related issues.
  • Wrong keyboard settings by the user.
  • Physical keyboard damaged/not working.

How To Fix Laptop Keyboard Not Working Properly

Method #1. Restart Your Laptop

Restart Windows

Whatever problem you have with regard to the laptop, remember that the first step is to restart it. Laptop Restarting is a quick and easy trick to troubleshoot any problem and sometimes it just might do wonders to provide a solution for the problems you are facing with the keyboard and the same goes for laptop keyboard not working issue. The best thing about this solution is that you don’t even require a functioning keyboard in order to restart your laptop.

You just have to go to the start menu, click on the Power option, and then go to the restart option. If by any chance your laptop’s touchpad and mouse aren’t working as well you can simply press and hold on to the power button for a couple of seconds which will turn of your laptop, and then push the power button again so that it turns back on and then after it turns on look if restarting the laptop has solved laptop keyboard not working problem or not.

Method #2. Re-Install Keyboard Drivers

If re-starting the laptop didn’t solve your laptop keyboard not working problem then you need to update or reinstall the drivers for your keyboard. This can be done easily from the Device Manager on Windows and if you want then you can also use third-party driver updater tools like IOBit Driver Updater to do that. In case a driver is faulty, you may also get a System Service Exception Code error in your system.  Follow the steps mentioned below to update the keyboard drivers on your laptop using the Device Manager on Windows.

  • Open the Device Manager of your windows laptop.
  • A list of devices will appear on your screen, look for the keyboards option
  • When you have found it, click on the option to open the list.
  • Right-Click on the option stating “Standard PS/2”.
  • Then right-click on the Update Driver option.

Update Standard PS2 Drivers

  • A new pop-up will appear, just click on Search Automatically For Drivers.
  • Wait for the update to finish, once done, restart your laptop.

After you are done updating the driver, check whether your keyboard is functioning again or you are still facing laptop keyboard not working. In case the above method did not work for you, then now the keyboard driver has to be deleted and reinstalled. To do that, you have to follow the above-given steps and reach the keyboards option again and follow the below steps:

  • Right-click the Standard PS/2 Keyboard option.
  • From the menu, click on Uninstall Driver.

Standard PS2 Uninstall Driver

  • A confirmation pop-up will appear on your screen, just click on Uninstall.
  • Wait for the process to finish.

Once you are done uninstalling in order to delete the driver, reboot your laptop, and then when the laptop starts this time the driver will get automatically installed again. Check if the laptop keyboard not working issue with your keyboard has resolved or not.

Method #3. Hardware or Software Related Issues

In this step, we are going to help you identify if the problem is related to hardware or software. You have to restart your laptop and then enter a particular key continuously, which key to press is entirely dependent on which laptop you own, it’s mostly the F2 key or the Delete key, you have to do this whilst the laptop is booting. You can also check Windows 10 Keyboard shortcuts to know which key works for what.

Whilst your PC is booting, you will be able to see the correct key which has to be used at the bottom of your laptop’s screen. This procedure is basically known as entering BIOS.
Now, if you were able to enter BIOS, then your keyboard related problem points to the issue being related to software. But in case you couldn’t make it to BIOS, then you are most probably facing a keyboard related problem pointing to the hardware.

Fix Hardware Related Issues

Clean Keyboard Hardware

When your keyboard is not working due to a hardware issue, then the first step towards fixing it is to thoroughly clean your keyboard as much as possible. Don’t forget to unplug your laptop and turn it off in order to preserve its safety. After you are done doing that, you are supposed to turn your laptop upside down and shake it lightly followed by gentle taps on the bottom parts.  You can also try blowing into your keyboard or use a compressed air can. Expectantly, you will be successful in cleaning most of the dust and dirt which was built up in the keyboard of your laptop.

Sometimes the fault can also be in the battery as laptops batteries sometimes tend to get overheated, if that’s the case then simply remove your battery and then put it back in. The keyboard can also be damaged or might have got disconnected from its motherboard. In order to fix this problem, the laptop has to be opened up, to check whether it can be repaired or replaced according to the problem. It is advised that you let an expert professional do this unless and until you know what you are doing.

Fix Software Related Issues

If the working of your laptop’s keyboard is affected by a software issue, then most probably you can get your keyboard up and work in no time by disabling or removing the recently installed apps one by one from your system. To do that properly, start uninstalling or disabling apps one by one with the most recently installed app first.

After uninstalling/disabling every app, restart your device and try to use the keyboard. If it started working then you have caught the culprit behind the laptop keyboard not working. You can either check the version of the app you were using and consider using the latest version of the app that was creating the issue. Also, you can try some alternative to that program.

Method #4. Change Keyboard Layout/Regional Settings

This is the most unlikely thing causing the issues with the keyboard. Though, there are some cases out there where people were not able to use the keyboard of their laptop because of wrong input method, regional and language settings. If you are not able to fix your keyboard not working problem yet, then you can try changing the settings of your keyboard from Control Panel. Here is how you can access the options:

  • Open Start Menu and type Settings.
  • Open the Settings App and go to Time & Language.
  • Scroll down to the Preferred Language option.
  • Click on the language you want to use on your PC.
  • Click on the Options Button to open settings for it.

Preferred Languages

  • Scroll down to Keyboards and see the keyboard language listed there.
  • Depends on your region, it will show like Language (Country).


  • You can also click on the Add A Keyboard button and add a new keyboard.
  • Remove the keyboards you don’t want to use.

Method #5. Install and Scan System With Malware Remover

In case all of the above-mentioned steps fail to solve your laptop keyboard not working problem, then the last option left is to use a malware scanning tool as your laptop keyboard might not be working because of the presence of some sort of virus. You can use tools like Malwarebytes, which will positively help you to fix the virus in order to revert back your laptop into the working condition.

There are many good malware scanning tools and apps available for Windows in both premium and free segments. You can use any of them but make sure you are not using any cracked version as they don’t detect complete malware and viruses. Here are some of the tools that you can consider using:

  • Malwarebytes
  • Avast Malware Scanner
  • F-Secure Virus Remover
  • Kaspersky Free Version
  • Panda Security

Final Words

So this is all about how to fix laptop keyboard not working in Windows and we hope now you are able to fix this problem yourself. There are many methods by which you can fix issues related to laptop keyboard but we will recommend you to follow the steps mentioned on this page as they will definitely help you in fixing the issue.

We will keep this post updated with more methods to fix laptop keyboard not working in Windows, so keep visiting Windows Billy to know about them. If you know about any other working method to fix laptop keyboard or you are facing any issues in following any method mentioned on this page, then feel free to ask us for help via the comments below.